Privacy Policy

Effective Date: 31st December 2024

1. Introduction

Welcome to Rock & Soul Sisters ("we", "our", or "us"). We are committed to protecting your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website.

2. Information We Collect

Personal Information

When you interact with our website, we may collect personal data that you provide voluntarily, including but not limited to:

Your name
Email address
Telephone number
Any other information submitted via forms or communications

Usage Data

We automatically collect certain information about your interaction with our website, such as:

IP address
Browser type
Pages visited
Time and date of visit
Referring website

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through our cookie banner and your browser settings.

Cookie Consent: Non-essential cookies (e.g. analytics or marketing) are only used with your prior consent. You may adjust or withdraw your consent at any time.

3. How We Use Your Information

We use your data for the following purposes:

To provide, operate, and improve our website and services
To respond to enquiries and customer support requests
To send newsletters or promotional materials, where consent has been given
To ensure website security and prevent fraudulent activity
To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under Article 6 of the GDPR:

Consent: For sending newsletters or non-essential cookies
Contractual necessity: To respond to enquiries or fulfil service requests
Legitimate interests: For analytics, improving services, or preventing fraud
Legal obligations: To comply with applicable legal and regulatory requirements

5. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share it with:

Service Providers: Trusted third-party vendors who assist in operating our website, such as hosting providers, analytics tools (e.g. Google Analytics), and email services.
Legal Authorities: Where required by law, regulation, or to protect our rights or safety.

International Transfers

6. Data Retention

We retain personal data only for as long as is necessary for the purposes set out in this policy, and in accordance with legal obligations.

Enquiry data: Retained for up to 3 years.
Newsletter consent: Retained until you unsubscribe
Transactional data (if applicable): Retained for a minimum of 6 years for tax and accounting purposes

7. Your Rights Under GDPR

You have the following rights under the General Data Protection Regulation:

Right of Access – to request access to your personal data
Right to Rectification – to correct any inaccurate or incomplete data
Right to Erasure – to request deletion of your personal data
Right to Restrict Processing – to limit how we process your data
Right to Object – to object to processing based on legitimate interests
Right to Data Portability – to receive your data in a structured, commonly used format
Right to Withdraw Consent – to withdraw consent where processing is based on consent
Right to Lodge a Complaint – with the Data Protection Commission (DPC) at www.dataprotection.ie

8. Security Measures

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Rock & Soul Sisters
Email: events@rockandsoulsisters.com